We arrived about 2am CST and were told "we don't have that type room available" We were given a 2 queen non smoking "pet room". I was advised to type my arrival time in the comment box when I make my reservation. I was told yes it would be, plus they have my credit card to charge me if I don't show up. Called to make sure my room would be saved because we were traveling 7+ hours. We booked a 2 queen smoking approximately 6pm EST. I am not sure how online reservations work but my wife and I decided to go to Horseshoe Tunica at last minute on 3 July 2020. This is my 3rd visit since and my experiences seem to be getting better. The room was outrageously dirty and looked like the fixtures needed to be replaced and some repairs were needed.
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